Response to a Potential Complaint

I started writing this post on 21 April 2020 at 9.13am Irish time in response to a potential compliant from a complainant (“complainant”).

Complainant purchased a Living Social voucher from Joseph Hong for a specific question reading via email. Joseph received an email from complainant on 4 April 2020 with the voucher code with no specific question.

The terms and conditions of the reading is clear that a specific question needs to be asked. In addition, the complainant would have received an automated reply stating that a specific question needs to be asked.

On 13 April 2020, I received an email from the complainant that she has no specific question but would a reading on the near future.

On 16 April 2020, I received an email notification from Living Social that a voucher from the complainant is cancelled.

On 20 April 2020, I received an email from the complainant that she has not heard from me and whether she should seek a refund. I replied to her that I received the email notification that she has cancelled her voucher. She replied that that was in relation to a second voucher which she has mistakenly purchased.

On the same day at 10.46pm Irish time, I sent her the following message “I realise this may appear strange to you. However, there are times when it’s not possible to read for someone. There is no particular reason when this happens. This is not uncommon. I’m very sorry I’m not able to read for you at the moment. If you wish, you can ask the same question later on at your discretion and within the validity period of the voucher. The voucher is not redeemed. You may consider using it for another promotion on Living Social.”

On 21 April 2020, I read a reply by the complainant that I got her worried and she could not understand why there could just be nothing. I replied to her at 8.48am Irish time “There’s nothing bad. The truth is that, there’s something in the chart that says that you will be dissatisfied with the reading because it doesn’t meet your expectations and/or you will have a lot of questions after receiving your reading, which I don’t answer as it’s an email reading at a promotion rate.¬†Already, even without claiming your voucher, there’s a few emails from you.¬†Rather than spending extended time and hours on one reading which will still result in dissatisfaction on both parties, I don’t read for people when this happens.”

My view is expressed in my reply above. I do not read for others when the reading will result in dissatisfaction for both parties, me receiving a potential complaint and spending time to address the complaint. As things currently stand, I have spent more than an hour relating to the complainant without being paid.

Astrologically, the heavens cautioned us against reading for others when there is an elevated Mars or Saturn (i.e. on or in the 10th house) which is in peregrine. See the horary or consultation chart below for the complainant. Also see William Lilly Christian Astrology page 298 aphorism #3.

This post is complete and published on 21 April 2020 at 9.44am Irish time.

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